Terms & Conditions
All successful bookings result in a confirmation email issued by Copenhagen Card. It is the responsibility of the client to inform Wonderful Copenhagen (firstname.lastname@example.org) if they do not receive a confirmation email.
Once the booking is confirmed, the client is governed by the following terms and conditions:
Copenhagen Cruise Card is valid for 12 hours from the supplied date and time and entitles the card holder to three visits of own choice. However, only one visit per. attraction and free public transport in the entire Copenhagen Region, zone 1-99.
Your Copenhagen Card is valid only when it:
- Is supplied with the first day of validity
- Displays the starting time (first full hour)
Apply date and first full hour at the first attraction or before you get on the bus, train or Metro. You must always keep your Copenhagen Cruise Card on you when travelling and be ready to show your card on demand or when entering a bus. Wonderful Copenhagen cannot be held liable with wrong completion made by the cardholder. Please make sure that date and time is correct written on the card. A card with crossed out, corrected or illegible data is not valid and can no longer be used.
Wonderful Copenhagen offers a free replacement card one time only to customers who have purchased online via copenhagencruisecard.com, in case their card is lost or stolen. Replacement cannot be offered for Copenhagen Cruise Cards purchased on any site other than copenhagencruiescard.com. Replacement cards can be obtained at the Copenhagen Tourist Information, Vesterbrogade 4B – upon presentation of the order confirmation. If your trip is cancelled or you have unused Copenhagen Cruise Cards, it is not possible to get a refund after your 30-day guarantee.
Please note that the attractions opening hours may change according to season. Please see the attractions' websites for are opening hours and dates. Many attractions closed on Mondays and on public holidays.
30-Day Money Back Guarantee
Shop online with us in confidence. We give you free 30-day Money Back Guarantee on Copenhagen Cruise Card orders placed online via www.copenhagencruisecard.com. This means that any online order can be 100 % refunded within 30 days if there is change of plans in regards to your trip to Copenhagen.
If you want to request a refund, e-mail us at email@example.com within 30 days with your order reference number, full name and details of your request. You will need to send us back all elements (need to be unused in order to obtain a refund).
Please note: The Money Back Guarantee is only available for orders placed on this site. We do not offer refunds for orders placed on any site other than www.copenhagencruisecard.com.